National Hospital is located at Boulevard Famili Sel. No.Kav. 1 Surabaya which provides excellent services with sophisticated technology and experienced health experts.
In order to achieve the best solution for patients, we have built a team consisting of various professional backgrounds, both in the field of medicine and other competent support fields. Continuous learning is our motto to be able to keep up with the times, all with the aim of providing the best health services for our patients.
National Hospital is a hospital that provides excellent services with state-of-the-art facilities and technology In order to provide comprehensive health services with a focus on patients therefore we can become a national pride health service. We always try to come up with innovation in order to serve patients better.
We provide the best service focused on our patients. It is our commitment to always be proactive and try our best for the satisfaction of our patients. We are always there for you, as part of the big National Hospital family.
P.I.C.C
The definitions of Professional, Integrity, Customer Focus, and Care are as follows:
1. Professional
Professionalism is a mental attitude in the form of a commitment from organizational members to continuously realize and enhance the quality of their profession.
For National Hospital, professionalism means:
a. Competent
b. Accountable in providing the best available solutions and results
c. Having a sense of urgency in delivering work
d. Continuous learning
2. Integrity
Integrity is a strong and firm commitment to hospital regulations and core values, demonstrated through actions, and reflected by setting a real example of professionalism and ethical conduct.
For National Hospital employees, integrity means:
a. Disciplined and consistent
b. Walking the talk
c. Honest
3. Customer Focus
Customer Focus is the desire to assist or serve customers in order to meet their needs, by striving to understand and fulfill those needs.
In this context, customers are divided into two groups:
(1) External customers, such as patients, vendors, and parties outside the hospital; and
(2) Internal customers, namely fellow members of the hospital community.
Customer Focus means:
a. Empathy toward others
b. Treating others as partners
c. Humility
d. Transparency and accountability
4. Care
Care is the effort to understand others and the ability to listen to and accurately comprehend the unspoken or partially expressed thoughts, feelings, and concerns of others. This competency measures the complexity and depth of understanding toward others and also includes cross-cultural sensitivity.
Care means:
a. Proactive
b. Striving to achieve customer satisfaction and delivering heartfelt service
info@national-hospital.com
628131000517
Suggestion
Login