Login

Patient Rights, Obligations & Responsibilities

Important information about patient rights, obligations, and responsibilities at National Hospital Surabaya

Hak Pasien - Patient Rights

  1. Mendapatkan informasi mengenai dirinya;
    To receive information about their health condition;
  2. Mendapatkan penjelasan yang memadai mengenai pelayanan kesehatan yang diterimanya;
    To receive adequate explanations regarding the healthcare services provided;
  3. Mendapatkan Pelayanan Kesehatan sesuai dengan kebutuhan medis, standar profesi, dan pelayanan yang bermutu;
    To receive healthcare services in accordance with their medical needs, professional standards, and quality of care;
  4. Menolak atau menyetujui tindakan medis, kecuali untuk tindakan medis yang diperlukan dalam rangka pencegahan penyakit menular dan penanggulangan KLB atau wabah;
    To accept or refuse medical treatment, except when such treatment is required for the prevention of communicable diseases or the control of outbreaks or epidemics;
  5. Mendapatkan akses terhadap informasi yang terdapat di dalam rekam medis;
    To access information contained in their medical records;
  6. Meminta pendapat Tenaga Medis atau Tenaga Kesehatan lain; dan
    To request a second opinion from another physician or healthcare professional; and
  7. Mendapatkan hak lain sesuai dengan ketentuan peraturan perundang-undangan.
    To enjoy other rights as provided by applicable laws and regulations.

Kewajiban Pasien - Patient Responsibilities

  1. Memberikan informasi yang lengkap dan jujur tentang masalah kesehatannya;
    To provide complete and truthful information regarding their health condition;
  2. Mematuhi nasihat dan petunjuk Tenaga Medis dan Tenaga Kesehatan;
    To follow the advice and instructions of physicians and healthcare professionals;
  3. Mematuhi ketentuan yang berlaku pada Fasilitas Pelayanan Kesehatan;
    To comply with the rules and regulations of the healthcare facility;
  4. Memberikan imbalan jasa atas pelayanan yang diterima.
    To pay for the healthcare services received.

Tanggung jawab Pasien - Patient Obligations

  1. Pasien dan keluarga bertanggung jawab untuk memberitahu pihak rumah sakit apabila tidak mengerti prosedur yang akan dijalankan;
    Patients and their families are responsible for informing hospital staff if they do not understand any procedures or treatments to be performed;
  2. Bertanggung jawab atas semua konsekuensi yang ada apabila menolak pengobatan medis atau meninggalkan rumah sakit tanpa persetujuan dokter;
    Patients are responsible for all consequences arising from refusing medical treatment or leaving the hospital without the attending physician's approval;
  3. Bertanggung jawab atas perilaku dan sikap selama masa perawatan di rumah sakit. Ancaman, pelecehan atau tindakan apapaun yang disengaja yang membahayakan orang lain atau mengganggu kegiatan operasional rumah sakit adalah tindakan yang tidak dapat diterima;
    Patients are responsible for maintaining appropriate behavior and conduct during their stay. Threats, harassment, or any intentional acts that endanger others or disrupt hospital operations will not be tolerated;
  4. Rumah sakit telah menyediakan makanan sesuai dengan diet. Pasien bertanggung jawab terhadap makanan yang dibawa dari luar rumah sakit; dan
    The hospital provides meals in accordance with the prescribed diet. Patients are responsible for any food brought into the hospital from outside; and
  5. Pasien bertanggung jawab atas keamanan barang-barang berharga dan barang-barang pribadi selama berada di rumah sakit.
    Patients are responsible for the safekeeping of their personal belongings and valuables while in the hospital.