National Hospital and Bank Mandiri Collaborate to Launch Seamless Self Payment Experience

National Hospital and Bank Mandiri have officially entered into a strategic collaboration by launching the Seamless Self Payment Experience. This collaboration is not merely about a payment system, but also serves as an integrated digital solution designed to accelerate administrative processes, reduce queues, and provide greater convenience in financial management and transactions.

This partnership enables patients to make payments independently, conveniently, and cashlessly. The digitalization process also streamlines patient administration workflows and allows staff to focus more on medical services. As a result, patients no longer need to wait long at conventional cashier counters, especially during peak hours. Cashless services also provide higher levels of security and convenience.

This collaboration demonstrates National Hospital’s commitment to delivering a more comfortable, faster, and modern healthcare experience for patients. National Hospital is also expanding access to premium healthcare services for Bank Mandiri customers through various conveniences aimed at meeting healthcare needs comprehensively.

Bank Mandiri customers can now enjoy a more practical medical service process at National Hospital, starting from registration, outpatient consultations, to inpatient care, all supported by an optimally coordinated system. Every patient will also experience a warmer and more professional personal touch through international-standard services supported by modern facilities and experienced medical professionals.

More than just improving accessibility, this collaboration also reflects a shared commitment to providing healthcare services that focus not only on treatment, but also on comfort, efficiency, and the overall quality of the patient experience. With better service integration, patients can enjoy a more seamless, secure, and reliable healthcare journey.

“Through this collaboration, we hope patients can experience a more seamless journey, from receiving medical services to easier and more integrated payment processes. We would like to thank Bank Mandiri for the outstanding collaboration and support. We hope this marks the beginning of many more innovations to deliver the best healthcare services to the community,” said Alexander Ang, CIO of National Hospital.

In line with National Hospital, Bank Mandiri also views this synergy as an effort to improve the quality of transaction services and build a more modern, efficient, and integrated healthcare ecosystem. This collaboration is also aligned with their vision of becoming the Top of Mind Financial Solutions Partner for the public.

“This collaboration is also aligned with Bank Mandiri’s vision of becoming the Top of Mind Financial Solutions Partner for the public, while also introducing the concept of urban everyday banking that supports comprehensive transaction and business needs in daily life. Bank Mandiri aims to be the solution for every customer transaction need,” explained Vice President Corporate Banking Solution Group, Calfrina Gultom.

This initiative marks the beginning of various future innovations and represents a concrete step toward delivering high-quality healthcare services to the public, while also providing added value for Bank Mandiri customers through priority access to leading medical services at National Hospital.