Prioritizing Patient Comfort, National Hospital Introduces Netflix Digital Platform Services in Inpatient Rooms and MRI Suites

SURABAYA – Patient comfort is not merely about facilities, but also an essential part of the recovery process at National Hospital Surabaya. Supported by professional healthcare personnel, including expert doctors, qualified nurses, and complete modern medical technology, National Hospital also provides a more comfortable and calming treatment experience. Patients can enjoy entertainment services through the Netflix digital platform available in every inpatient room.

Ang Hoey Tiong, CEO of National Hospital, stated that the hospital is committed to maintaining the quality of healthcare services for patients. He explained that patients will experience exceptional comfort during their hospitalization. “Patients feel more relaxed with the digital platform services available in every inpatient room through Netflix, for example,” he said.

In addition, the digital platform services can also be accessed while patients undergo MRI (Magnetic Resonance Imaging) examinations. Ang Hoey Tiong revealed that patients can choose video entertainment from the digital platform provided by National Hospital. Currently, National Hospital utilizes the latest MRI technology, namely the MRI 3T Signa™ Architect Air 128 Channel with AI Sonic DL™ Technology, the first of its kind in Southeast Asia, available in Surabaya.

“National Hospital’s MRI produces more detailed, clearer, and sharper images. Furthermore, the scanning process is faster and adjusted to the body area being examined, with more optimal imaging quality, higher examination sensitivity and accuracy, as well as a full entertainment system with quieter and more comfortable machine sounds,” explained Ang Hoey Tiong.

Meanwhile, National Hospital CIO Alexander Ang stated that the best service experience begins when patients access the National Hospital Apps, which are equipped with advanced AI technology. He added that even until patients are discharged after hospitalization, National Hospital remains committed to providing the best possible service.

“In terms of technology, National Hospital has received numerous awards. Last year, National Hospital successfully won a prestigious award at the Indonesia Technology Excellence Awards 2025. In addition, CNBC Indonesia also recognized National Hospital as a Pioneer in Artificial Intelligence Healthcare,” he explained.